service policies

Payments

At PKL Cleaning Services, we accept credit and debit cards as the primary form of payment. Your card information is collected when you book your service, but we do not charge your card at that time. Instead, a hold for authorization will be placed on your account one day before your scheduled service for the total balance. This hold is not a charge. Your card will be charged only after the service has been completed, and an invoice will be sent to you via email. Payment information must be provided and authorized prior to the start of the job. If your service is canceled for any reason, the authorization hold will be released within 2–5 business days.

200% Guarantee Policy

PKL Cleaning Services is proud to offer our 200% Satisfaction Guarantee. Your satisfaction is our top priority — if you’re not happy, neither are we. After each service, we ask that you perform a walkthrough inspection with our cleaning team, using our cleaning checklist as a guide. If you are not completely satisfied with any part of the service, our team will gladly re-clean the missed areas free of charge at the time of service. Please note that once the walkthrough is complete, the service is considered finished, and any additional work requested afterward will be billed separately. If clients are unavailable, choose not to perform the walkthrough, or cannot complete it, the 200% Satisfaction Guarantee will no longer apply.

Cancellation Policy

At PKL Cleaning Services, being on time is a top priority. We reserve a dedicated team and time slot for each customer. You may make schedule changes or cancellations up to 24 hours before your appointment. Cancellations made after this period will incur a $70 cancellation fee.

Maximum Hours

We use a flat-rate pricing model with a maximum number of hours for each type of job. If a cleaning requires more time than allotted, an additional $40 per hour will apply. This accounts for larger or more intensive jobs. While it’s uncommon to exceed the maximum hours, we will always notify you in advance if it looks like the service will go over, so there are no surprises.

1-2 Hour Arrival Window

We always strive to arrive on time; however, we ask that customers allow a 1–2 hour window to account for traffic, parking, or other unexpected delays.

Safety Policies

High Areas: We cannot guarantee cleaning areas higher than 6 feet. For safety and liability reasons, our teams are not able to climb ladders or reach high surfaces.

Large Appliances: We are happy to clean around or underneath large appliances, but our cleaners cannot move them due to liability concerns. If you would like these areas cleaned, please move appliances prior to service.

Interior Windows: Windows should be accessible with a 2–3 step ladder. For safety and liability reasons, our teams cannot climb ladders or reach high windows.

Window Screens: Customers are requested to remove screens for cleaning. Our team cannot detach or reinstall screens due to liability concerns.

Stain and Mold Removal

We cannot guarantee removal of all stains and mold on grout and tile inside the bathroom and kitchen. However, will try our best to have it removed.

Move Out Cleaning

For move-out cleaning services, we kindly ask that all furniture and personal belongings be removed from the space before we begin. We also request that no moving activities be scheduled during the cleaning. This allows us to provide the best possible service.

If you would like us to clean around or under large appliances, we ask that you move them beforehand. For liability reasons, our team is not able to move these items.

Deep Cleaning

For Deep Clean services, we kindly ask that customers pick up clothing, personal items, and clear any cluttered areas before our arrival. This helps our team access all surfaces and ensures the most thorough cleaning possible.

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